Customer Testimonials
I had a great experience working with Boom at Arrigo Dodge Chrysler Jeep Ram! From start to finish, he made the entire car-buying process smooth, straightforward, and stress-free. He was professional, knowledgeable, patient, and took the time to make sure we found the right vehicle for us.
Thanks to Boom, we drove away in our beautiful 2021 Toyota Camry XSE, and we couldn’t be happier with our purchase! It’s refreshing to work with a salesman who genuinely cares about his customers and goes the extra mile to make sure they’re satisfied.
If you’re looking to purchase a ... Read More Google - Nov 13, 2026
Great salesman Daniel had my best interest in view he focus and narrowed down the options to just what I needed!
My experience at Arrigo Chrysler Dodge Jeep RAM West Palm Beach was completely unacceptable and incredibly frustrating. My vehicle was held at their shop for two full weeks without any meaningful progress or resolution, forcing me to eventually retrieve it in the same broken state just so I could take it to another dealership. Thankfully, the other service center was able to diagnose and perform the necessary repairs immediately. Due to this blatant lack of technical competence, poor communication, and unprofessional service, I will never return to this location and would strongly advise others to steer clear of their service ... Read More Google - Nov 13, 2026
Thank you to everyone: Danny, Ordel, D, and the receptionist. Everyone was very welcoming, attentive and patient. Thank you all for help in the purchase of MY NEW CAR!!!!!
I was given the grim diagnosis for my flood van by Pat in service. Yadira Orta was very helpful with the sale. And the sales manager magic desk top was (almost) painless.
Process was really smooth. Got helped out by “Ronald” , really nice guy and made my hour trip worth it. Got the exact car I wanted and was able to walk out same day😁
Shop no more, come for an exceptional car buying experience with JC and D Alvarez. Spanish and English. Highly recommend. Thank you.
I was ready to purchase two vehicles from Arrigo CDJR of West Palm Beach, provided my driver’s license and active Florida plate information, negotiated terms in writing, and scheduled a confirmed 9:00 AM appointment with their BDC team to finalize paperwork.
What followed was one of the most unprofessional and deceptive dealership experiences I have ever had:
1. Inflated Government/Plate Transfer Fees: Even though I was transferring an active Florida license plate, their worksheet charged me nearly $300 ($289.10 / $249.99)—the state fee for a brand-new metal plate—instead of a standard Florida plate transfer fee. When I politely pointed out the error ... Read More Google - Nov 13, 2026
Getting a car is probably one of the most tiring things anyone has to do, but this team was amazing at getting things done. I especially want to thank and give these 5 stars to Ceasar because not only was he super helpful, but wasn’t pushy at all. He wanted to make sure I was walking out of this dealership happy! In which, that goal was accomplished. He worked with us every step of the way, allowed us to take our time, test drive a few different trucks, and decide which one was best. Thank you Ceasar for all that ... Read More Google - Nov 13, 2026
I was ready to purchase two vehicles from Arrigo CDJR of West Palm Beach, provided my driver’s license and active Florida plate information, negotiated terms in writing, and scheduled a confirmed 9:00 AM appointment with their BDC team to finalize paperwork.
What followed was one of the most unprofessional and deceptive dealership experiences I have ever had:
1. Inflated Government/Plate Transfer Fees: Even though I was transferring an active Florida license plate, their worksheet charged me nearly $300 ($289.10 / $249.99)—the state fee for a brand-new metal plate—instead of a standard Florida plate transfer fee. When I politely pointed out the error ... Read More DealerRater - Nov 13, 2026
Robert was amazing and very informative. He answered all my questions. He’s overall kind and helpful! I was very pleased with my purchase.
Robert warren Was exceptional,very informative and helpful. Very satisfied with the service.!!!
Kanye made this the best car buying experience I’ve ever had, big ups to him!!! 10/10 HIGHLY RECOMMENDED
JC treated me very well. Extremely happy with the way the transaction was handled
I did an online purchase with a vehicle home delivery. All involved are true professionals! During owner inspection I found the electronic rear hatch motor makes noise but is non-functional.
Caesar Garcia at Arrigo CDJR helped me get the Jeep Grand Cherokee of my dreams! I love my new ride. Thanks for making it happen, Caesar!
Despite some minor hiccups, the dealership made the experience quick and was accommodating throughout the process. Ronald was great to work with.
Boom is amazing!!
Was good experience . Cesar was accommodating. Allowed me to go at my pace with the decision process.
I brought my car in for a recall and although the customer service was great the actual crew that worked on my car seemed to do a bad job. I didn’t have any issues with my vehicle prior to bringing it in and now every time it rains water gets into my car. Extremely frustrating.
Just bought my 2027 Ram 3500 from Arrigo, and Samantha Arvizu made the whole thing easy. She was straightforward, responsive, and got everything handled quickly. As a trucking business owner, I don't have time to waste at a dealership, and she respected that. I highly recommend asking for Samantha!"
Great customer service shelby got me approved for a truck and im a first rime buyer
Edgar Ortiz help us buying a car and he made it very easy
Golden did a fantastic job with our New Jeep!
Ronald Butler was amazing. Nicest salesman I've ever dealt with when buying a car. No high pressure sales tactics, and the patience of a saint. They found me exactly what I wanted at a fair price. I highly recommend Arrigo. Ask for Ronald Butler, he will take good care of you.
My service advisor Paul was awesome, kept me informed about the status of my vehicle with texts, calls, even a video clip showing what was worked on. All employees were super friendly and attentive. Great job!
(Translated by Google) Cesar Llanos Garcia is the best, super attentive and kind (Original) Cesar llanos garcia el mejor súper atento y amable
(Translated by Google) Great seller, excellent service, I highly recommend him. (Original) Tremendo vendedor excelente servicio se lo recomiendo
(Translated by Google) Excellent service! César Llanos helped me find solutions, and I got a RAM 3500 at a great price with excellent financing. Thanks, César, for your help. (Original) Excelente Atención, me atendió César Llanos, buscó soluciones y me llevé una RAM 3500 a Buen precio y un excelente Financiamiento gracias César por la Ayuda.
Shelby was wonderful and helped me get in my new car so much faster than any other dealership!
Hello, I highly recommend this exceptional salesperson. Her remarkable patience and expertise will ensure that you secure the deal you deserve.
Edgar Ortiz was so helpful, efficient and great to deal with!!
This dealer has awesome service. BOOM is the guy to talk to he helped me the decide on my Ram 3500!!
Jc Great sales guy would use him only
We had amazing experience in this dealership.everything was smooth and easy.i deeply appreciate the rep.ceaser and sadie.
J.C. is the best. He made buying a car process painless. Thank you again!!!!
Boom! After going to a different Arrigo and calling another one. This one finally got my friends into their dream truck! Boom was amazing. I know we got a little attitudes going but he handle it like a champ! Super professional, friendly, funny, charismatic, helpful! You name it that was him last night for us all. Hated to keep him late but so glad he got them the deal they wanted. He definitely lives up to his name and loved that we got him as our sales rep.
Easily one of the best experiences we've had purchasing a vehicle. From my initial call with customer service with Lillie, to the amazing sales rep Boom along with the sales manager, to D in finance. Everyone was extremely helpful and eager to get us into the vehicle we wanted. The whole process was seamless and got done quick! Highly recommend paying Boom a visit, best sales guys we've ever dealt with.
Sony is the best salesman I ever met, I would recommend him to anyone. This is a salesman you can truly trust when buying a car. The process was smooth and easy and I am so happy I came to this location. Thank you Sony for your hospitality and consideration.
Golden is the best. Goes over and beyond to get the deal done. Great customer service.
Daniel was incredibly attentive from the very beginning. He was always kind, professional, and genuinely willing to help throughout the entire process. He went above and beyond to make sure he found exactly what I needed and wanted, and he never gave up on making it happen. His patience, dedication, and attention to detail made the entire experience smooth and enjoyable, all the way through the final sale. I truly appreciate his outstanding customer service and would highly recommend Daniel to anyone looking to purchase a Jeep. Thank you for making this such a great experience and make my birthday ... Read More Google - Nov 7, 2026
(Translated by Google) Delighted with my Durango, thank you JC (Original) Encantada con mi Durango thank you JC
Ronald and Robert were great. Extremely helpful and answered all my questions.
Samantha was very helpful throughout the process
Joe in the service Department is awesome customer service was perfect communication thank you so much Joe
Golden was amazing! He truly helped us get into the truck that fit our family. Truly grateful and had an amazing experience!
Edgar was super patient, answered all of my questions, and worked hard to get me a good deal.
Robert was patient and great in getting us into the perfect new car!
JC was a very helpful ,patient, and caring sales man.
JC was very kind and professional! He helped me and didn't make me feel pressured, and I am very happy with my new car!
Shelby was great, got stuck in a really bad situation and she was a wonderful help getting me back on the road.
Golden Miller was a pleasure to deal with. Professional, knowledgeable, personable. I would highly recommend dealing with him.
Working with Robert Warren was a great experience. He listened to what I needed, answered all my questions clearly, and never made me feel rushed or pressured.
Robert was very helpful and knowledgeable. Thank you for a great buying experience!
Boom was wonderful to work with! He was extremely attentive and took care of us!
Danny is gentleman who listens to what you’re saying and doesn’t pressure you, I’d recommend him to anybody
Cesar Llanos-Garcia assisted me in securing my next lease. He supported me in obtaining the car I preferred and ensured it fit the budget I established. He and his sales manager were truly excellent. The process felt smooth and quite pleasant.
Danny was phenomenal! The finance man Jonathas made the experience worse. Danny would be the reason I came back again.
We spent hours negotiating over the phone on a vehicle as we live over an hour away. As we settled on the price and a quote sheet was sent. The quote sheet recorded the trade in but omitted the down payment. When we called oit salesman about thr omission, he said that the car had a sale in process to someone else. The vehicle was not held during an active negotiation. Waste of time and huge dissatisfier.
If i could give 0 stars I would they had us work out a deal and refused to show 10 grand down on a offer letter. After dealing with them all day they said they had another offer on the vehicle and it was no longer available! Waste of my weekend and time look else where for this shady practice!
Scammy dealership. Agreed on 26k and on the paperwork they ended up charging me 26300. Not sure how they can do business so fraudulently. Also Brazilian finance guy was just a complete liar, he claimed my car would get towed and I could not leave it there overnight. Would not recommend, this is the worst dealership I have ever dealt with
Excellent experience with Yadira Orta, she was very good at explaining the Gladiator, the transaction was very easy and she new all the features of the vehicle Very satisfying experience, no pressure sales Thanks JuanSordo
Always I have received excellent service on multiple Ram and Jeeps We will recommend this dealership
1 star. I purchased a used 2015 Lexus GS 350 from Arrigo CDJR of West Palm Beach in May 2025 with approximately 86,000 miles. My purchase paperwork shows that I paid an additional $995 for their Preferred PPP+ package.
The PPP+ materials I was given advertised exterior paint protection, interior protection, a road-hazard tire repair credit, roadside assistance, a customer welcome kit, and a customer mobile app. I never received the advertised welcome kit and was never provided meaningful access or instructions for the advertised app/benefits. Getting clear information about what I paid for became extremely difficult after the sale.
I also purchased a separate ... Read More Google - Oct 17, 2026
Finance department never answers the phone or return numerous messages. I need simple paper work. Can't get the manager, only people that answers the phone are sales people. 4 days of trying. Next jeep will come from another dealer. I have to drive 45 minutes to get my paperwork tomorrow. I'm going to be pleasant.
Finance department never answers the phone or return numerous messages. I need simple paper work. Can't get the manager, only people that answers the phone are sales people. 4 days of trying. Next jeep will come from another dealer. I have to drive 45 minutes to get my paperwork tomorrow. I'm going to be pleasant.
Cody was great! He listens, communicates efficiently, and makes the customer his top priority. He knocked it out of the park on the first try/ test drive with my 2026 Jeep Wrangler Sahara 4X4
She was amazing,very informative and knowledgeable. She made me feel heard and didn’t make me feel rushed or just like any old person. They worked with me and gave me the best deal possible and I’m happy with my choice.
**Zero stars if I could. Not worth your time or the headache. Unprofessional all the way up to the GM.**
We worked out a deal on a new truck for my fiance and everything went smoothly thanks to Edgar Castillo, our salesperson. We signed the initial paperwork, shook hands on the deal, changed the insurance and they even ran my credit, because we believed everything was finalized.
When it came time for the final paperwork, a manager told us they had forgotten to include the sales tax, and suddenly the original signed and agreed-upon price had changed. Ultimately, they refused ... Read More Google - Oct 10, 2026
Been coming to this dealership since I was of age to purchase a vehicle, all the sales reps are very knowledgeable, kind and not the kind to push you into something your not comfortable with.
Purchased my car from this dealership 3 weeks ago and already had to purchase a new battery because it was corroded and kept dying. Called the dealership hoping they would replace it under warranty or simply because I recently purchased, but they refused to help. I only went with this dealership because they had the car I was looking for at a cheaper price, but I guess you get what you pay for. My salesman, Golden, was wonderful and did everything he could to help get me at a price I wanted, but I simply felt like just another car sale ... Read More Google - Oct 9, 2026
False advertising online site. Says car price all inclusive except tag and title no other dealership fees. No true! When got there there were additional fees including for car processing fee, electronic fee, etc totaling $1800. Some smaller fees were not decried. Then there were many other charges besides title and tags described to me as state fees? Of course I expected sales tax. I still had 1 year left on my plate tag but the charges for title and tag were very high? No explanation on these charges either. All and all there as about $4,000 or more in additional charges. Also ... Read More DealerRater - Oct 9, 2026
I came here for my 3rd Ram which i bought. But about a year later I decided to refinance my loan for the truck. I made it very clear I did not want any extras with my truck besides the GAP. Come to find out that they snuck a $1900 general service contract into my purchase, not only that they made sure it was the premium package. I hate liars and thieves more than anything. So I decided I will never purchase a RAM from this dealership again. They lost themselves a lifelong customer because they are greedy and deceitful.
The sell a extended warranty plan that no body honors stay away
We paid this truck in full, owned the truck 5 weeks and while on a road trip, the transmission went out. It’s been sitting in Tallahassee at a dealership since Aug. 30 and it’s November! The warranty company won’t approve repairs because the paperwork wasn’t submitted properly from Arrigo. That warranty was $3600+ taxes. The process to buy is easy and they make you feel good but ….just know what you’re buying. l called Chris Walker, the finance manager about this several times because he sold me the warrantee. Now he wants to refund the warrantee fee of $3600+ ... Read More Google - Oct 3, 2026
Yadira was great and made the sales process so much easier. There wasn’t the high pressure, stressful, going-to-battle-with-the-dealership feeling that normally accompanies trying to buy a new car.
My experience was not but amazing the help and support I got in my journey to my new Jeep was great, Yadira was very helpful, patient, caring, kind and driven to get me in the jeep I wanted. So if you are looking for a Vehicle, go see Yadira and Arrigo West Palm Beach.
I’ve purchased 5 cars from Arrigo. They always provide outstanding customer service and value.
Adrian was great and so was the finance manager the only thing I found lacking was the wait time to get in to see the finance manager
I am extremely disappointed with my experience purchasing a 2026 Chrysler Pacifica from Arrigo CDJR West Palm Beach in July 29 2026.
I purchased the vehicle as NEW and knew it had approximately 3,176 miles. I accepted the mileage. What I was NOT informed of before signing was that the vehicle had previously been used as a CTU/former loaner and that its factory warranty had already started months before my purchase.
After repeatedly asking Arrigo to show me where I signed acknowledging the vehicle's CTU/former-loaner status, the General Manager confirmed to me in writing that there is no separate document I ... Read More DealerRater - Oct 1, 2026
Not happy with all the misleading talk very unprofessional
Nevin fue un excelente vendedor de autos. Fue muy profesional, amable y, sobre todo, una persona muy agradable y carismática. Hizo que todo el proceso fuera fácil y cómodo, siempre mostrando una actitud positiva y genuina. Incluso fue más allá de lo esperado al ayudarnos a arrancar el auto, lo que realmente demostró lo servicial y atento que es. Sam también fue muy amable y servicial durante todo el proceso. Ambos hicieron que nuestra experiencia fuera muy agradable y nos hicieron sentir bien atendidos.
Nevin was so unbelievably helpful and completely looked out for us the whole time. I definitely recommend working with him!
I was sold a vehicle and had delivered. Once I received the vehicle, I noticed the center console doesn't shut and my visor is missing screws and dangling. I called the dealership three times and could never get a hold of Nevin. He had a manager call me and told me 'those are simple Amazon fixes. We sold you a used car. You basically bought the body and the transmission' - Why doesn't the price tag reflect that statement? Lazy.
I have leased multiple cars from this dealership over the years, but their service department is consistently terrible. They are slow, communication is non-existent, and vehicles are never ready when promised. Service advisors are inattentive, fail to follow up, and overall project a complete lack of care.
During my last lease signing, they threw in a complimentary service plan. I told the finance manager I wouldn’t bring my car here for free oil changes, and unfortunately, I was right. After getting a check engine light and multiple recalls, I was forced to return. True to form, the car wasn'... Read More Google - Sep 28, 2026
Arielle S is the Gold Standard for customer service satisfaction!She deserves 10 stars and a pay raise. I only want her to serve me whenever I need my Jeep Compass serviced because she won’t cut corners.A true professional.George Jennings
Untrustworthy/don’t go: I came for a simple: stop/start system check. (1) they stole my disabled handicap pass. (2) immediately after picking up car: my engine is smoking [never a problem before]. When addressed: Melissa & her supervisor told me ‘go ahead and file the police report & for the engine it’s just a coincidence and you can bring it in at your cost’…. This is the worst experience I’ve ever encountered in any industry as a client.
Purchased a new 2026 jeep grand Cherokee. Kanye was fantastic. Where it took a left turn was the finance manager. First of all insulted us because we didn’t want gap insurance, stated “you must have a lot of money”. Tried to get us financed through a bank that wasn’t agreed upon. USAA did our financing in 30 mins. Did not disclose there was a 3% fee for the down payment, after we repeatedly asked since I had the cash rather than pay 120 dollars for a convenience fee. Once I submit the claim to my bank he called and stated they would ... Read More Google - Sep 23, 2026
I am filing this complaint regarding Arrigo Chrysler Dodge Jeep Ram of West Palm Beach and its diagnosis and handling of repairs to my 2021 Jeep Wrangler Unlimited Sahara.
On August 18, 2025, at approximately 25,773 miles, Arrigo replaced the right-bank cylinder-head gasket. Their repair order states that parts and labor are guaranteed for 1 year or 12,000 miles.
Less than one year later, on August 5, 2026, at approximately 34,656 miles—about 8,883 miles after that repair—I returned because the Jeep was misfiring.
Arrigo determined coolant was entering the center cylinder on the right bank. After removing the cylinder head, I was told the engine block was warped ... Read More Google - Sep 21, 2026
Review for Arri
We had a very disappointing experience with Arrigo. We purchased a certified pre-owned Jeep, and approximately six months later, the engine stopped working. Although the vehicle came with a three-year unlimited-mile warranty, we later learned that the warranty allowed the use of a remanufactured, used, or repaired engine and also required us to pay a deductible.
While the Jeep was in the repair shop, it felt like we were being told about another problem and another expense almost every week. We purchased a certified vehicle expecting reliability and peace of mind, but instead, we experienced repeated problems, ... Read More Google - Sep 21, 2026
Muy bien vendedor muy atento y amable y siempre nos habló claro y nos ayudó para q pudiéramos comprar el auto q queríamos
Daniel was absolutely fantastic and this is the second time around for us at Arrigo. He helped my son buy his brand new car about a month ago and hands-down best experience with a car salesman we’ve had and then he was able to repeat the experience with me and my new truck. Definitely highly recommend the entire team. We will definitely be coming back to Arrigo for any future auto needs or purchases. 5 STARS X 100💪🏼
There is a very serious issue pending
Purchased a car on Thursday
Agreed on the listed price and requested a waiver on the dealers fee
They rushed all papers and had me signed
When I got home OH SURPRISE
They inflated the sales price and kept the dealers fee Called on Friday left messages for the general manager and the finance woman
Still waiting for a call back
Waiting for them to do the ethical and right
thing and give my money back
Do not think that they want to take advantage
Of a trusting senior citizen woman who trusted ... Read More DealerRater - Sep 20, 2026
I bought my brand-new Jeep Cherokee from Arrigo on Labor Day, and unfortunately, my experience has been extremely frustrating.
The following afternoon, I noticed the airbag warning light was on and immediately contacted my sales representative. We agreed that I would bring the Jeep in the following day to have it looked at. I also needed to pick up the floor mats that were forgotten when I purchased the vehicle.
I dropped my brand-new Jeep off with the service department on Wednesday, September 9th. As of Friday evening, I still had not received an update and had to reach out ... Read More Google - Sep 17, 2026
Be mindful of the pricing! Online ads show that the price includes fees. Their initial offer included all the fees twice. First revision included a new fee. Also double check inspection items…my car didn’t have wiper fluid and the window weather strips were eroded. Key battery was nearly dead. Probably $75 of work that would have made for a better experience. I get that it's a volume dealership, but they should pay more attention to the details. On the positive side, my salesman and the finance lead were great. So was the price.
Robert was fantastic. Made the whole process seamless. I would definitely come back and buy 10 cars from him and Arrigo West Palm Beach.
I was warned about doing business with this dealership against being warned , I still did but should have listened and not moved forward. Sales and management made many calls and texts to my phone, pre sale. (Sam, Jose , Bill and ??) 1 day after I have the vehicle, there is a problem, and after i made phone calls to sales person , sent videos also reached out to manager Bill and even Adam in financing left messages for them. I still have not received a return call back. It's been six days! Now Paul C svc advisor and Joe (technician) have been ... Read More DealerRater - Sep 5, 2026
tried selling a car for double the online price, wasted a day negotiating only to sell it for what was already listed online
